Growing an IT solutions provider from 140 staff in Australia to almost 1000 employees globally within 4 years is no mean feat. It has been a long and complicated task for the Empired IT team, led by Paul Cina, to help bring the 5 disparate organisations and associated infrastructure together into a cohesive company. The acquisitions, in line with the company’s focus on Microsoft based solutions for corporate and government customers across Australia, has now taken Empired to a global stage with acquired offices located in New Zealand, the USA and 5 cities around Australia.
The consolidation and office rationalisation required posed some challenges for the team in terms of ensuring constant connectivity and communication for the customers, the new and existing staff as well as to their Data Centres, SaaS providers and Microsoft. Suddenly faced with multiple telecommunications (ISP and WAN) providers, varying contract terms and lengths combined with administration of the mottled services not only posed challenges to the budget but also the integrity of their services.
With these disparate links from multiple providers, Paul and his team knew that they would have to consolidate and do so in line with the facilities and management of the mergers. The IT team used AGILE methodology to plan and execute to their strategy, splitting the requirements into mini-projects to ensure service continuity. Paul and his team knew they needed to standardise their network and ensure that their communication and connectivity strategy was repeatable and re-deployable as they move offices and grow the business. Taking into consideration an increased use of SAAS and PAAS, Empired would require a provider that was well connected to other cloud- vendors and could ensure a smooth transition to the cloud.
Whilst the need for Express Route was not immediate, it was forecasted and added to the list of requirements for the new provider. Having moved from ISDN to SIP trunks meant the new provider must also be reliable with full redundancy through true diversity to ensure 100% uptime for their Service Desk telephony.
Whilst reviewing the existing ISP and WAN providers for Empired and the acquisitions, they were introduced to ACSData, the provider of global redundant and diverse ISP and WAN services for their most recent acquisition, Intergen. Intergen’s satisfaction with the services provided by ACSData, including BGP routing, QoS and the low latency connectivity to Microsoft in the US and Australia meant ACSData would be a consideration as the ISP provider for the rest of the new Empired offices. With the project complexity and cost savings in mind, Empired’s IT and finance team wanted to ensure they were going to get “the best bang for buck in their new relationship”.
After a full analysis of possible Telecoms partners, ACSData was chosen as the ISP provider for all the seamless cutover from the disparate providers and links to the newly designed, repeatable and re-deployable connectivity solution. Despite the varied contracts and co-ordination with the facilities amalgamation and staff movements, the cut over for all the offices took less than 12 months. With excellent planning in conjunction with ACSData, Empired were able to mitigate any major risks ahead of time and ensured no outages during the execution. The only challenge came as the IT team realised they urgently required incremental IPV4 addresses for one of the new locations. Working with the ACSData team, this was resolved within 24 hours.
“Working with ACSData has ensured our staff and customers benefit from fast, reliable links, enabling our business to not only function more efficiently, but also service our customers more effectively. ACSData is a vendor that looks out for our needs and is responsive. “
Scientific Software and Systems Ltd
Since 2005, Scientific Software and Systems Limited (SSS) has used a PABX solution that was designed, developed and installed by ACS Data. As an early adopter, SSS put its faith in the services and expertise of ACS Data and was not disappointed. Eight years later in 2013, the PABX software still keeps pace with the sophisticated and continuously evolving needs of the company.
We outgrew proprietary PABX solutions from Alcatel and Ericsson within 18-36 months. They were just not flexible enough" says SSS's managing director Bill Tonkin. "We have a number of subsidiaries all sharing a single phone infrastructure with different pilot line numbers, call recording, automated after hours answering and call direction, phone meeting rooms which are integrated with mobile phone handsets, desk phones and software phones and all at very compelling price point" he adds.
ACS Data also supply ISP services to SSS. "The ISP arrangement has been in place since 2004 and has followed us as we shifted premises. ACS Data has always maintained the highest levels of availability and now delivers service to us through dual redundant high speed links, one on fibre and one wireless" says Mr Tonkin.
ACS Data have brought our IT into the modern day! We have gone from lagging behind to having a great set up with relevant, modern equipment and systems. Our Business Continuity for IT has also been significantly strengthened. ACS Data have a real can-do attitude, and even an unexpected building relocation was not too much to ask. They went the extra mile to ensure that we could continue with business as usual in some very tight timeframes (that others said were impossible). We have been delighted with our decision to get ACS Data on board as our IT providers.
Rebecca Knott (Nicholson)
Manager Dam Safety Programme / Technical Manager Surveillance
Pacific Radiology has been a customer of ACS Data for 8 years. Their customer service and flexibility have been invaluable in allowing our teleradiology functions to be operated across the region, often in areas where other ISPs have simply said "It can't be done". There are many of our branches that simply wouldn't have been feasible without their assistance.
Big is not always best and working and partnering with ACS Data has proven to be an extremely good decision on our part with very positive outcomes! We have found ACS Data to be proactive, flexible and responsive, whilst also delivering excellent value for money - something that many of the larger telco's and ISPs appear unable to provide.
They will not sell you something that you don't need. ACS Data delivered a practicable WAN and internet solution that best fitted our needs and provided an extra level of redundancy that no one else offered or could match.